Company Warranty

Company warranty: All Tamlite xcite products warranted for 3 years or 5 years* to be free from defects in workmanship and materials provided the luminaires are used on proper mains voltage supply, are installed correctly by competent personnel and have not been subjected to misuse.

The Company's liability under this warranty is limited to making all necessary replacements of faulty component parts of luminaires during the 3 years or 5 years period without charge provided the purchaser returns the luminaires to the Company's factory.

The Company will not be liable for charges incurred by the purchaser for rectification of the luminaires during either the installation period or the maintenance period unless the charges have been previously approved in writing by the Company. However, the Company reserves the right to carry out rectification at its own factory or other maintenance facilities. Consumable commodities such as lamps, starters and batteries are not covered by any of the above warranties.

Further details of Tamlite Lighting’s full terms and conditions of sale are outlined in a separate document which is available on request or for download at Tamlite Lighting

Reference to our warranty is made within that document, section 7.0 refers.

*All warranty information is highlighted at product level via each product page

Quality Assurance

Quality assurance is important to us and we have invested heavily in experienced staff and test facilities in the laboratory at our central Technical Department based in Telford. This allows for much greater quality control, to ensure products comply with European Standards.

Support

At xcite, support is only a phone call away. Our field sales team of 25 qualified Sales Engineers can provide local advice and design guidance, backed up by Tamlite’s UK Technical team and data support for designs, photometric, and other product data.

Stocks

The xcite brand is stocked and distributed by CEF, through one of the largest wholesale distribution networks. With 390 stores nationwide stocking the xcite same-day range, our customers can quickly pick up the products they need for their installation, ensuring that you are guaranteed the right product when you need it.